Warehouse & Inventory Supervisor
Job Description
We are seeking an organized and leadership-driven Retail Warehouse & Inventory Supervisor to oversee our warehouse, distribution, stock control, and dispatch operations. In this role, you will manage a team of warehouse staff, optimize stock accuracy, and ensure that our direct customers receive the right stock on time.
Minimum Requirements / Qualifications
- Experience: 3 to 5 years in retail warehousing, distribution, or stock control, with at least 2 years in a team leadership or supervisory capacity.
- Systems: Proficiency in retail ERP or Warehouse Management Systems (WMS) (e.g., IQ Retail, Sage, SYSPRO, SAP) and intermediate Microsoft Excel.
- License: Valid driver’s license and forklift license (strongly preferred).
- Attributes: Exceptional attention to detail, strong numerical ability, and a collaborative, firm leadership style.
Key Areas of Responsibility
Team Leadership & Performance
- Supervise, train, and motivate a team of warehouse assistants, pickers, packers, and drivers.
- Manage staff rosters, daily task allocations, and enforce Occupational Health and Safety (OHS) standards.
- Conduct performance reviews and resolve floor-level grievances or disciplinary matters.
Stock Control & Inventory Management
- Oversee regular cycle counts and full wall-to-wall stocktakes to minimize shrinkage.
- Investigate and resolve variances between physical stock and the ERP system.
- Enforce strict FIFO/FEFO principles to manage shelf life, seasonal stock transitions, and product expiry dates.
Receiving, Dispatch & Distribution
- Coordinate incoming deliveries from suppliers, verifying quantities against Purchase Orders (POs).
- Oversee the staging, picking, packing, and dispatch of stock to retail stores and online customers.
- Manage transport logistics, courier bookings, and ensure accurate paperwork (Waybills, Goods Received Notes, and Invoices).
- System Implementation: Research, recommend, and lead the migration from manual/legacy tracking (e.g., Excel) to a modern, cloud-based stock control or Warehouse Management System (WMS).
- SOP Creation: Define Standard Operating Procedures (SOPs) for how stock data is scanned, captured, and adjusted in the new system.
- Team Training: Act as the internal champion to train floor staff, pickers, and packers on using mobile scanners or app-based stock systems, ensuring 100% data compliance.